Choosing to enter an addiction recovery program can feel scary. Making that first call can put you on edge—and Apex Recovery wants you to know that those nerves are totally normal. From that first conversation to your first visit with us, this article will help you know exactly what to expect.
Who Answers the Phone?
You’ll first chat with a trained admissions specialist—not a bot or a recording, but a real person who has helped hundreds of folks through their crucial first steps to recovery. Whether they know somebody who has grappled with addiction or have worked through substance use disorder treatment themselves, they know just what you’re going through and are there to listen and help. One thing’s for sure: They won’t judge you or your struggle.
What Happens During That First Call?
At its core, it’s a simple conversation: Your admissions specialist will ask some questions and give you the space to ask any of your own. These calls typically take 15-30 minutes, but they can run as long as you need to share your full situation. For instance, your specialist might want to know:
About Your Situation. What brought you to call today—alcohol, drugs, or something else? Have you tried quitting on your own without much luck? Is your family worried about you?
About Your Health. Do you have any physical or mental medical conditions? Are you taking any medications?
About Your Substance Use. What have you been using, and for how long?
About Your Insurance. Do you know if your insurance covers dual diagnosis outpatient care? (If not, no worries: They’ll help you figure out your options!)
About Your Goals. What do you hope to get out of treatment? Do you want to repair broken relationships or find your professional footing again?
How Does It Feel to Make That Call?
While we can’t guarantee how you’ll feel, we do know that this initial conversation can bring up some complicated emotions. Maybe you’ll feel embarrassed, ashamed that your substance abuse has come to this; maybe you’ll feel anger instead. Regardless, once you start talking, it gets easier. Your admissions specialist is there to listen, encourage, and explain the road ahead—and above all, offer you a sense of hope.
The Personalized Intake Process
Personalized rehab plans are the core of Apex Recovery’s methodology for a simple reason: No person’s the same. Your needs—and the context surrounding them—are unique, and they’ll inform the rest of the intake process. If you decide to move forward with treatment, you’ll work with a team of accredited professionals, from doctors to counselors and beyond, to figure out a flexible rehab program that works for you. They’ll account for your:
- Medical needs and concerns
- Mental health
- Substance use history
- Living situation and support system
- Past attempts at sobriety
What Happens Next?
After completing the intake process, you and your admissions specialist will hammer out your next steps—whether you should immediately come in for treatment, plan to arrive at our San Diego outpatient treatment center in the coming days, or something else. They’ll also help you think through practical matters, like:
- What to pack for treatment
- How to inform your employer or school
- How to find care for your kids or pets
You Don’t Have to Do This Alone
Being here, reading this article, is a massive first step. Dialing our number to chat with an admissions specialist may feel like an even greater hurdle; once you do, you’ll tap into a network of dedicated professionals who are invested in your success. Sure, it’s scary—but you can do it. And you don’t have to go through treatment alone.